Welcome to West Bar Surgery
Welcome to our surgery website. We hope you will quickly benefit from a user friendly layout and a wealth of information about our healthcare services . Also follow the Patient Group tab to the right to read a history of West Bar Surgery.
One Click Away
Find out when we’re open and what to do when we’re not, all from the comfort of your own home. Convenience doesn’t stop there and you can now access a number of services online.Ordering a repeat prescription , booking an appointment or sending us your comments are just a click away. And if you’re not yet registered with us you can download the necessary forms here too.
Please note we have introduced the facility to book some appointments online. You will need log on details, but only if you haven't registered for online prescriptions already. Please contact us via email@example.com if you require log on information.
Pharmacy2U - Users of this facility, Urgent news at 21/12/2015
Message from the Implementation Manager of Pharmacy2U - You may or may not be aware that we moved to our new dispensing facility at the end of November. We decided to make a move to increase the speed and efficiency of dispensing so we can continue to grow. Although we performed a great deal of testing, unfortunately we're experiencing unforeseen complications operationally, which is causing delays for patients. Usually our service levels are very high, and very highly rated by our patients - so we are deeply upset that we have let some patients down.
We are working hard to get on top of the problems we have had, but unfortunately we do have a backlog of prescriptions. This has meant we've been inundated with telephone calls, which has simply swamped our telephone systems, and so people have struggled to get through at times. We have notified all patients of delays at the point of request, whether that has been online or by telephone, and are advising patients the best course of action depending on how much medication they have left.
We are all distraught at the way the transition to the new premises has impacted our service levels and we are doing everything humanly possible to resolve this matter. We are very grateful for your support, understanding and help when issuing emergency prescriptions. We will be working hard over the Christmas period to ensure that our normal levels of service return in the New Year.
Car Parking Update
As you will know the car parking availability at South Bar House is often fully utilised and therefore results in patients having to wait for a space. Whilst we have investigated the availability of additional parking there isn’t any in close proximity to the surgery.
However we have identified that each day spaces are “lost” to people using the car park but not attending the building or attending but then walking into town. It is too expensive to employ a full time car park attendant to prevent the inappropriate use of the car park but with the support of our landlord we have identified a car park management company who, through the use of Automatic Number Plate Recognition cameras, will be able to identify vehicles that have been parked inappropriately.
In essence vehicles will be identified as entering and leaving the car park. Once identified as entering there is a half hour period of parking allowed, which can be extended by the vehicle owner entering the registration number into a computer within the building. This will then accommodate patients whose appointment has been delayed. If the vehicle has not left the car park by the time the parking period has expired the car park management company will issue a parking charge to the vehicle owner.
The car park management company have experience in working in a number of healthcare environments and have confirmed that, in their experience, this method of managing inappropriate car park use has quickly made spaces more readily available to the patient population.
Further details will be available shortly on signs within the car park, and on information available within the surgery.
West Bar Prescription Service
West Bar Surgery have made a new prescription service available. In partnership with Pharmacy2U we have launched West Bar Prescription Service. This service does work differently to other chemists as you can be:
- Reminded to request your next repeat medicines by phone, email or smartphoneapp, before your medicines run out
- Request your medicines by phone, online or app 24 hours per day, when it suits you
- Your medicines will be delivered to any UK address you specify, home, work, neighbour etc
Further details are available via this link www.pharmacy2u.co.uk/westbar
West Bar Surgery has a commercial interest in P2UWest Bar LLP, trading as "West Bar Prescription Service" and therefore cannot make any recommendation to you to use this service in preference to any other pharmacy. The GPs do not seek to persuade you to use this service and this letter should not be taken as amounting to any recommendation of this service by the GPs.
Friends & Family Test
Please see the Friends & Family Test page under the Further Information tab to the right of this page. You can enter the survey via this link www.leavemyfeedback.com/4474
To see the views of our patients select the Friends & Family Test page from the list on the right. The latest result shows 95% of our patients would recommend your surgery.
All patients have a named GP.
This GP is responsible for the co-ordination of all appropriate services required under the contract and ensuring they are delivered to each of their patients where required (based on the clinical judgement of the named accountable GP).
The GP you next see will confirm who is your named GP.
Follow this link to read about how West Bar Surgery contributes to the development of new GPs
NHS England care.data
There are changes coming in how we protect the information that we record in your medical record. The changes make it a legal obligation for us to share your information. The proposed benefits of sharing identifiable data are to help plan and monitor effective patient services especially where you may receive care from several different organisations. Please see the Patient Advice tab to the right which provides further information.
What do you need to do?
If you are happy for NHS England to direct the HSCIC to extract, store and manage your data you need do nothing. The information will automatically be taken from our computer system.
If you do not want your information to be taken you must tell us and we are able to block the upload of your identifiable and personal information.
If you are happy for your data to be used by HSCIC for anonymised reports but not shared with other agencies or companies in identifiable format, let us know so that we can add an alert to your record.
Text Messaging - Appointment Reminders
We have introduced an additional service to help you remember your appointment. You will now receive an appointment reminder by text to your mobile phone the day before your appointment, with the exception of Monday appointments where the reminder will be sent on a Friday.
To ensure you receive a text message please check the number we hold with our receptionists.
Should you not want to receive a reminder by text please advise our receptionists and they will ensure this is recorded.
Health and Happiness
Our team are dedicated to your continued good health and approach your care with professionalism, discretion and friendliness. You can count on a warm welcome from everyone involved here at the practice.
Please take a few moments to look through the website and get acquainted with
everything that's on offer. Find out how to do the sort of things you expect like prescriptions and appointments, but keep surfing and you may also find out about services you did not know we offered.
Choose Well - click here to see the healthcare options available to you.
(Site updated 27/01/2016)