Welcome to West Bar Surgery
Welcome to our surgery website. We hope you will quickly benefit from a user friendly layout and a wealth of information about our healthcare services . Also follow the Patient Group tab to the right to read a history of West Bar Surgery.
One Click Away
Find out when we’re open and what to do when we’re not, all from the comfort of your own home. Convenience doesn’t stop there and you can now access a number of services online.Ordering a repeat prescription , booking an appointment or sending us your comments are just a click away. And if you’re not yet registered with us you can download the necessary forms here too.
Please note we have introduced the facility to book some appointments online. You will need log on details, but only if you haven't registered for online prescriptions already. Please contact us via firstname.lastname@example.org if you require log on information.
During July and August we will face significant staff shortages – Following the resignation of Dr David Carter, we like many other surgeries have been unable to recruit to his post. We continue to advertise and we are also reviewing the way we currently work to try and support the additional workload.
We have recently recruited a pharmacist and we hope that the arrival of Darren King will not only offer a new service for you the patient, but that Darren will also support the GP’s in their daily workload.
What does this mean to you:
Monday walk in clinics, whilst we will still run Monday walk in’s the wait may be longer than current. We endeavour to see everyone as soon as possible but with a much reduced capacity you may have to wait longer than normal.
Our overall capacity during the week will be stretched further than current – We remain committed to dealing with all urgent problems the same day so we will make you an appointment if it is clinically needed.
What can you do:
Please give the receptionist an idea of the reason for your attendance – if your symptoms or problems are something that the Practice Nurse Prescribers can review or help you with the receptionist will book you onto their list, which may help you to be seen more quickly.
Please remember that reception can help you with sick notes, you do not need to see a doctor unless this is for your first sick note or you have not been seen by a doctor for some time.
You do not need to see a doctor for a repeat prescription – you can request your prescription on-line, via email@example.com or via pharmacy2U if you are registered etc.
Please attend any appointments you book - we still have too many appointments where patients fail to turn up wasting appointments that could be given to another patient. You can always call us to cancel even at the last minute we can offer the slot to someone else or respond to your text reminder to cancel your appointment.
Warning Hair straighteners.
We have had quite a few toddlers with nasty burns from Mum's hair straighteners recently.
Hair straighteners can reach temperatures of 235oC – that’s as hot as an iron.
In fact, they get so hot you could cook bacon on them. If they can fry bacon, imagine what they can do to a child’s skin! Hair straighteners can get hot very quickly – some take just 15 seconds. And they can stay very hot for a long time after you have unplugged them – some are still hot enough to burn after 15 minutes.
Many parents don’t know just how easily they can burn young children. So they leave their straighteners to cool down on the floor, bedside cabinet or hanging over the door handle.
The skin of a baby or toddler is much thinner than that of an adult, so their skin burns more quickly and at lower temperatures. Toddlers don’t really understand hot and cold, or that heat burns. They don’t know to pull away from something that’s burning them, which is why they can be so badly burnt. And they won’t necessarily learn from experience not to do it again.
Small children can understand the instruction ‘hot, don’t touch’. But they don’t really understand danger or consequences. And they don’t have reliable memory, so they may not always remember what they’ve been told, especially if excited or distracted.
If hair straighteners are left lying around, crawling babies, toddlers and small children can:
Grab at them and burn their hands or wrists
Step or sit on them and burn their legs or feet
Pull them down on top of themselves and burn their face
Copy adults and try to use them.
Put them out of reach straight away
Put them in a heat-proof pouch if you have one
Put them well out of reach and sight, say on a high shelf.
Car Parking Update
As you will know the car parking availability at South Bar House is often fully utilised and therefore results in patients having to wait for a space. Whilst we have investigated the availability of additional parking there isn’t any in close proximity to the surgery.
However we have identified that each day spaces are “lost” to people using the car park but not attending the building or attending but then walking into town. It is too expensive to employ a full time car park attendant to prevent the inappropriate use of the car park but with the support of our landlord we have identified a car park management company who, through the use of Automatic Number Plate Recognition cameras, will be able to identify vehicles that have been parked inappropriately.
In essence vehicles will be identified as entering and leaving the car park. Once identified as entering there is a half hour period of parking allowed, which can be extended by the vehicle owner entering the registration number into a computer within the building. This will then accommodate patients whose appointment has been delayed. If the vehicle has not left the car park by the time the parking period has expired the car park management company will issue a parking charge to the vehicle owner.
The car park management company have experience in working in a number of healthcare environments and have confirmed that, in their experience, this method of managing inappropriate car park use has quickly made spaces more readily available to the patient population.
Further details will be available shortly on signs within the car park, and on information available within the surgery.
West Bar Prescription Service
West Bar Surgery have made a new prescription service available. In partnership with Pharmacy2U we have launched West Bar Prescription Service. This service does work differently to other chemists as you can be:
- Reminded to request your next repeat medicines by phone, email or smartphoneapp, before your medicines run out
- Request your medicines by phone, online or app 24 hours per day, when it suits you
- Your medicines will be delivered to any UK address you specify, home, work, neighbour etc
Further details are available via this link www.pharmacy2u.co.uk/westbar
West Bar Surgery has a commercial interest in P2UWest Bar LLP, trading as "West Bar Prescription Service" and therefore cannot make any recommendation to you to use this service in preference to any other pharmacy. The GPs do not seek to persuade you to use this service and this letter should not be taken as amounting to any recommendation of this service by the GPs.
Friends & Family Test
Please see the Friends & Family Test page under the Further Information tab to the right of this page. You can enter the survey via this link www.leavemyfeedback.com/4474
To see the views of our patients select the Friends & Family Test page from the list on the right. The latest result shows 95% of our patients would recommend your surgery.
All patients have a named GP.
This GP is responsible for the co-ordination of all appropriate services required under the contract and ensuring they are delivered to each of their patients where required (based on the clinical judgement of the named accountable GP).
The GP you next see will confirm who is your named GP.
Follow this link to read about how West Bar Surgery contributes to the development of new GPs
NHS England care.data
There are changes coming in how we protect the information that we record in your medical record. The changes make it a legal obligation for us to share your information. The proposed benefits of sharing identifiable data are to help plan and monitor effective patient services especially where you may receive care from several different organisations. Please see the Patient Advice tab to the right which provides further information.
What do you need to do?
If you are happy for NHS England to direct the HSCIC to extract, store and manage your data you need do nothing. The information will automatically be taken from our computer system.
If you do not want your information to be taken you must tell us and we are able to block the upload of your identifiable and personal information.
If you are happy for your data to be used by HSCIC for anonymised reports but not shared with other agencies or companies in identifiable format, let us know so that we can add an alert to your record.
Text Messaging - Appointment Reminders
We have introduced an additional service to help you remember your appointment. You will now receive an appointment reminder by text to your mobile phone the day before your appointment, with the exception of Monday appointments where the reminder will be sent on a Friday.
To ensure you receive a text message please check the number we hold with our receptionists.
Should you not want to receive a reminder by text please advise our receptionists and they will ensure this is recorded.
Health and Happiness
Our team are dedicated to your continued good health and approach your care with professionalism, discretion and friendliness. You can count on a warm welcome from everyone involved here at the practice.
Please take a few moments to look through the website and get acquainted with
everything that's on offer. Find out how to do the sort of things you expect like prescriptions and appointments, but keep surfing and you may also find out about services you did not know we offered.
Choose Well - click here to see the healthcare options available to you.
(Site updated 26/07/2016)