Seeing the Doctor
West Bar Surgery has more than 18,000 patients. To keep up
with the demand for appointments a new appointment system, was
introduced called the Total Doctor Triage system.
West Bar staff has completed two trials of the system, The
trials were very successful.
We encourage you to make appointments with your "usual" doctor.
This may not be the doctor with whom you are registered; it will
be the doctor whom you know best. However, if you wish to
discuss a problem with a doctor of a different sex, we will do
our best to respect your request. There may be occasions when
your "usual" doctor is not available. Please be prepared to
accept an appointment with another doctor in these
circumstances.
New Appointment System For West Bar Surgery
Following our recent Patient Satisfaction Survey we are now
pleased to be able to offer a new appointment
system. We hope that the new system will more closely meet the
needs of our patients and be easier for everyone to use.
As from April all the Doctors will be offering a mixture of
telephone and traditional surgery appointments. Often a
situation can be dealt with by your Doctor or a Nurse
Practitioner on the telephone. You may simply need some advice.
You may not be sure whether you need to come. A telephone
consultation enables you to stay at home or at work – without
needing to make arrangements for transport, child care, or
taking time off work.
Before requesting an appointment please decide:
A) Whether you would like a telephone or surgery appointment
B) Whether you need to speak to a nurse or a doctor. If the latter-
C) Which Doctor knows most about your medical history or the issue about which you are ringing
The telephone appointments are usually 4 minutes; the surgery
appointments are usually 10 minutes long.
This enabled us to offer more appointments each day, and give
you more choice of who you can speak to or see.
There is always some confusion when a system changed. Please
bear with us as we all settle into the new system.
We look forward to your feedback in the coming months.
Home Visits
If you are too ill to attend the surgery, please try to ring
before 10.30am so that we can arrange for a doctor to visit you
at home. Visits are usually done late morning or early
afternoon.
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